Cummins Inc. Field Service Manager in Raipur, India
Field Service Manager
Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize less complex product issues and to implement long term solutions.
Identify less complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action.
Manages with support failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
Partners with distributors, dealers and customers to support the investigation of less complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
Supports product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
Participates during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
Creates with support initial publication and subsequent revision of service literature.
Facilitates new information regarding technical fixes and service procedures is communicated to the service organization.
Manage Customer Relationships - Has established rapport, delivered on commitments, and developed a positive relationship with customers. Uses appointment tracking system, documents call plans, meeting notes and action items.
Communication - Written And Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.
Time Management - Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives. Uses basic planning tools to control and schedule daily priorities. Little support is required to apply the skill effectively.
Manage Customer Disagreements - Demonstrated ability to manage disagreements.
Education, Licenses, Certifications
College, university, or equivalent degree is preferred.
Minimal relevant work experience required.
Primary Location India-Chhattisgarh-Raipur-India, Raipur, CDSS ZO - PGBU - CASL
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Oct 7, 2016, 1:06:35 AM
Unposting Date Ongoing